Vigilance.
By design.
Racomo was built to give IT teams, operations managers, and executive leadership a single, honest answer to one question: is our digital infrastructure available and performing right now — from the outside in?
Our Mission
Built on a simple belief: you should know about problems before your customers do.
Racomo emerged from a recognition that most monitoring tools are built from the inside out — they watch your servers, your containers, your logs. Useful, but incomplete. They cannot tell you what a customer in Auckland, Singapore, or London actually experiences when they try to reach your service.
We built Racomo to be different: an outside-in platform that probes your digital infrastructure the same way your users do — from multiple global locations, across every protocol that matters. HTTP, DNS, SSL, ports, keywords, and heartbeats — all in one place, all on predictable per-domain pricing.
Today Racomo serves enterprises across New Zealand, Australia, and the Philippines — and beyond — in sectors where digital availability directly affects revenue, compliance, or public safety. We are available as a managed cloud service or as a fully self-hosted on-premises deployment for organisations with sovereignty requirements.
Racomo is an Elastik business.
Headquarters
Auckland, New Zealand
With offices in Sydney and Manila
Deployment Options
Cloud & On-Premises
The only enterprise monitoring platform with a genuine on-premises option
Pricing Model
Per-Domain
Unlimited monitors per domain — predictable costs, comprehensive coverage
Parent Company
Elastik
A specialist technology business with deep enterprise experience
Trust & Security
Security is not a feature.
It is a foundation.
In the security and reliability space, our credibility depends on our own practices. Here is how we approach the protection of your data and the integrity of our platform.
Data Encryption
All data in transit is encrypted via TLS 1.3. Data at rest uses AES-256 encryption. Monitoring check data and credentials are stored with strict access controls.
Probe Security
Our global probe nodes operate in isolated environments with no persistent storage of target response bodies. Check results are transmitted to our platform over encrypted channels.
Access Control
Role-based access control (RBAC) at the domain and account level. Multi-factor authentication enforced for all administrator accounts. Full audit log of configuration changes.
Infrastructure Resilience
Our cloud-hosted platform is deployed across multiple availability zones. Probe nodes are geographically distributed to ensure platform availability independent of any single region failure.
Compliance & Audit
Full incident history, configuration change logs, and uptime records are retained per your plan tier. Enterprise customers can request extended audit exports for compliance reporting purposes.
Responsible Disclosure
We operate a responsible disclosure programme. If you identify a security concern in our platform, please contact security@racomo.com. We acknowledge all reports within 48 hours.
Data Sovereignty with On-Premises Deployment
For organisations where monitoring data must not leave a specific jurisdiction — government, healthcare, financial services — Racomo's Enterprise plan supports fully self-hosted deployment. Your data never leaves your environment. Our team provides full implementation support.
Professional Services
We don't just hand you a platform and walk away.
Our team works alongside yours to deploy, integrate, and optimise Racomo for your specific environment — from initial scoping through to ongoing operations.
Implementation & Deployment
From scoping your monitor inventory to standing up cloud or on-premises infrastructure — we manage the full deployment lifecycle so your team sees value from day one.
- Environment scoping and audit
- Monitor configuration and optimisation
- Alert routing and escalation setup
- Team onboarding and training
Seamless Integration
Racomo connects to the tools your teams already use — Slack, Microsoft Teams, ServiceNow, Jira, and more. We configure and test every integration so alerts reach the right people through the right channels.
- ITSM and ticketing system integration
- Communication platform webhooks
- API access for custom integrations
- SSO and identity provider setup
Expert Support
Our support team has deep technical expertise in monitoring, networking, and enterprise infrastructure. We understand your environment and provide answers — not generic documentation links.
- Dedicated account manager (Enterprise)
- SLA-backed response times
- Proactive health reviews
- Incident analysis and recommendations
Custom Development
When standard capabilities are not enough, we build. Custom monitor types, bespoke reporting formats, white-labelled status pages, and proprietary integrations — developed to your specification by our engineering team.
- Custom monitor types and checks
- Bespoke reporting templates
- White-label deployments
- API extensions and connectors
Leadership
Meet the team.
Chief Executive
Leadership & Vision
Profile available on request
Chief Technology Officer
Platform & Engineering
Profile available on request
Head of Solutions
Enterprise & Sales
Profile available on request
Head of Customer Success
Support & Onboarding
Profile available on request
We're a growing team.
We're looking for engineers, solutions consultants, and customer success professionals who care deeply about reliability.
Ready to work with us?
Let's discuss your monitoring requirements and find the right solution together.